Welcome to Top Topiary

Returns

PLANT QUALITY

TopTopiary prides itself on providing excellent quality plants which are hand-selected by our experienced nursery staff. Every one of the plants is carefully checked, prepared and packaged up with accompanying care notes or plant labels before being dispatched for delivery on your chosen date.

However, we recognise that issues can arise from time to time and we give our commitment to you as a customer that we will deal with any issue promptly and fairly.

DAMAGED IN TRANSIT

If your order arrives damaged, please let us know within 48 hours of delivery - please try to quote your order number when contacting us. Items will be replaced free of charge at the earliest opportunity. Note that we may request a photograph of the item to assess its condition when delivered. We may also arrange to have the item collected for return – please retain the original packing materials and re-pack the item should this be the case.

JUST NOT HAPPY

If you are unhappy with any item we have delivered, please tell us why and we will be happy to discuss a refund or a replacement. Please bear in mind that plants can look different depending on the time of year. If you choose a nice leafy-looking deciduous or flowering shrub in the winter, it may look quite bare when it is delivered – there is nothing wrong with the plant – it is just out or season and will come into leaf and flower in the Spring. However, please contact if you have any problems at all with your order.

Refunds are at our discretion. We are not obliged to offer a refund.

CHANGE OF MIND

We appreciate that when buying online it can be difficult to imagine what the plant is like with regard to size & shape. We try our hardest taking realistic photos and being honest with our measurements. If you have simply changed your mind or the plant is not quite right for you in shape or dimensions and you would like to return the item, we will be happy to arrange a collection for return to us. We ask that you care for the item whilst it is in your possession and package it in its original packing materials. We will issue a full refund for the price of your items but will not refund delivery charges. Additionally, there will also be a charge for the item to be collected & returned by courier.

Refunds are at our discretion. We are not obliged to offer a refund.

CANCELLATIONS

If you wish to cancel an order you have placed please contact us at your earliest convenience. For all orders placed on our website or orders placed over the telephone you may cancel your order provided the goods have not been dispatched.

1 YEAR GUARANTEE

Here at TopTopiary, we are so confident about the health and quality of our beautiful plants that we offer a 1 year guarantee on our hardy plants. That’s right, if your plant fails (through no fault of your own) within 1 year of delivery, we will replace it free of charge (or offer an alternative). Please contact us on the number below to discuss your plants.

Please note that plants are living things and can fail to thrive for various reasons - extreme weather conditions, pests, animals, airborne diseases/infections etc. Also, plants that are not cared for in accordance with the care notes provided may not perform due to neglect – planting in unsuitable location, over or under watering/feeding etc.

To help us assess why the plant has failed, we will require a photograph and some information relating to where the plant was located and how it has been looked after since it was delivered. This guarantee does not include any plants damaged due to lack of watering or lack of proper horticultural care. In particular, plants will not be replaced if the plant care guidelines, sent out with the order, have not been followed.

Please note, delivery costs for all replacement plants will be chargeable to the customer.

Contact us by telephone 9am-5pm Mon-Friday or email us at info@toptopiary.co.uk